How much is shipping?
Free worldwide on orders of US$500 and above. Below that, a flat US$40 to anywhere in the world. Tracking is emailed when your order ships.
How do I pay?
All payments go through Wise bank transfer. After you place an order you'll see our Wise details and your order reference. Please quote the reference with your transfer.
How long does delivery take?
Delivery estimates count from when your Wise payment clears. Asia: about 10 days. Rest of the world, including the United States: 10–15 days. A tracking number is emailed when your parcel leaves.
How should I store my vials?
Keep lyophilised vials cool, dry and out of light, and refrigerate them on arrival. Reconstituted vials must be refrigerated.
Which water should I add?
We stock BAC water in 3ML and 10ML as add-ons. Your physician can advise which suits your protocol.
Are your products tested?
Yes, in three layers. Our peptide source tests its material. We regularly send batches for independent tests at Freedom Diagnostics Testing (purity, endotoxins and heavy metals). And customers who run their own third-party tests can send us the results. See Quality & Testing for our published certificates. Certificates are published as each batch is tested.
Do you give dosing advice?
No. We don't publish or give dosing guidance. Your protocol should be built with your physician.
What if my order arrives damaged?
If your order arrives damaged in transit, email us within 7 days of delivery with your order reference and clear photos of the outer packaging and the damaged vials. We'll arrange a one-for-one exchange of the same product and size at no extra charge. Peptides that arrive intact can't be returned or exchanged once shipped.
What if customs seizes my order?
You are responsible for checking that products may be imported where you live, and for any duties or taxes. Orders seized, delayed, or returned by customs are not refundable or replaceable.
Is packaging discreet?
Yes. Outer packaging is plain, with no product names on it.
Do I need an account?
No. You can check out as a guest with just your email and shipping details. Signing in (a one-time email code, no password) lets you see your order history, reorder in one tap, save your address and use the first-order WELCOME10 code.
Is there a first-order discount?
Yes. Sign in and use WELCOME10 at checkout for 10% off products on your first order (minimum product subtotal US$200). Promo codes need a signed-in account and can't be used on guest checkout. One code per order.
What happens after I pay?
Your order moves through these steps: Awaiting payment (order placed, waiting for your Wise transfer; unpaid orders expire after 48 hours) → Payment received (we match your transfer and email you a confirmation; your order is then packed cold-chain) → Shipped (we email the courier and tracking number). Signed-in customers can see each order's status under My account.