Shipping & Returns

Shipping fees

FREE worldwide on orders of US$500 and above. Flat US$40 to anywhere in the world otherwise. Free shipping is based on the pre-discount subtotal.

Delivery times

Estimated delivery after your Wise payment clears: Asia, about 10 days. Rest of the world, including the United States, 10–15 days. Customs checks can occasionally add time.

Packaging

Cold-chain insulated packaging inside plain, unbranded outer packaging.

Tracking

A tracking number is emailed when your order ships.

Customs

Some countries hold or refuse peptide imports. You are responsible for checking that products may be imported where you live, and for any duties or taxes. We cannot refund or replace orders that are seized, delayed, or returned by customs.

Damaged in transit: 1-for-1 exchange

If your order arrives damaged in transit, email us within 7 days of delivery with your order reference and clear photos of the outer packaging and the damaged vials. We'll arrange a one-for-one exchange of the same product and size at no extra charge. Peptides that arrive intact can't be returned or exchanged once shipped.

Unpaid orders

We reserve each order for 48 hours pending Wise payment. Unpaid orders after that may be cancelled.